Refund policy

We have a 5-days return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, free from make-up stains, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customercare.hrad@gmail.com.  

If your return is accepted, you will receive a communication stating the process. Items sent back to us without first requesting a return will not be accepted.

We process refunds in the form of store credit which would be valid for a year. Our policy lasts 5 days. If 5 days have gone by since you received your purchase, unfortunately, we can’t offer you a store credit or exchange. 

You can always contact us for any questions at customercare.hrad@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned if the product is soiled/ damaged/ stained/ used/ worn/ untagged. Custom products (such as special orders or personalized items) and gift cards. Please get in touch if you have questions or concerns about your specific item. 

Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return/refund/exchange.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in your wallet as a store credit (validity: 1 year) within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare.hrad@gmail.com.